How to bypass error: "Ink Cartridges Problem"

[GSleeper]

Hi everyone, 

I keep getting an error saying"Ink Cartridges Problem: Remove and reinstall the indicated ink cartridge, making sure it is correctly installed. If this message continues to appear, replace the indicated ink cartridge."

I have attempted reinstalling the cartridges several times and I have even wiped down the leads and electronic components with a lint-free cloth. However, even when installed correctly, the ink cartridge error appears. I have since replaced the cartridges with new, full ones, yet I still receive the same error. What should I do to bypass the error when I know that my new, good cartridges have been properly installed?

[sandytechy20]

@GSleeper

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers