How to change my country region code to Germany from United States

[ajulien]

I moved to Germany from the United States with my printer HP Photosmart 5520.  The new cartridges are not being accepted and from online searching it seems to be related to the region code on the device.  How can I change the region code using MacBook Air or otherwise?  

Thank you. 

[Betty0610 · Accepted solution]

@ajulien

Welcome to the HP Support Community.

Yes, we'll have to do a region reset.

To do a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. 

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

Please do let us know.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[ajulien]

Thank you.  I have confirmed all you have listed.  Please advise the next steps to change the region code.  

[Betty0610]

•Open the printer queue in Print & Fax, and then click Printer Setup.

•Click the Utility tab.

•Click Open Printer Utility.

•De-select the printer to reset. Click another printer name (if a second printer is installed) or click the Printers folder.

•Hold down the Option key, and then click to reselect the printer to reset. Continue to hold the Option key until the Set New Region window opens. This might take several seconds.

Use the "Copy to Clipboard" feature to paste the values here or take a screenshot of the screen and send it to me in private.

Thanks!

Have a great day!