How to correct error message: Incompatible Cartridge?

[gm118]

HP ENVY 4500.  Cartridge 61XL

[Raj_05]

Hi @gm118,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're receiving an "Incompatible Cartridge" error message on your HP ENVY 4500 printer with a 61XL cartridge, here are some steps you can take to troubleshoot and potentially resolve the issue.

• Check Cartridge Compatibility: Ensure that the cartridge you're using is compatible with your HP ENVY 4500 printer. While the 61XL cartridge is generally compatible, it's essential to double-check to ensure you have the correct cartridge for your specific printer model.
• Clean Cartridge Contacts: Turn off your printer and remove the cartridge. Inspect the contacts (the gold-colored area) on both the cartridge and inside the printer for any dirt, debris, or residue. Use a lint-free cloth lightly moistened with water to gently clean the contacts. Make sure they are dry before reinserting the cartridge.
• Reinstall Cartridge: Remove the cartridge from the printer and reinstall it. Ensure it is inserted correctly and securely into the cartridge slot.
• Restart Printer: Turn off your printer, wait for a few minutes, and then turn it back on. Sometimes, a simple restart can resolve cartridge recognition issues.
• Update Printer Firmware: Check if there are any firmware updates available for your HP ENVY 4500 printer. Updating the firmware can sometimes resolve compatibility issues and improve printer performance.
• Try Another Cartridge: If you have another compatible cartridge available, try inserting it into the printer to see if the issue persists. This can help determine whether the problem lies with the cartridge or the printer itself.

By following these steps, you should be able to troubleshoot and potentially resolve the "Incompatible Cartridge" error message on your HP ENVY 4500 printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support