How to correct print color

[Oregonmji]

Using the HP Envy Photo 7155, the photo print color does not match my display - it is over-saturated, e.g. green trees appear brown.  How can I correct this?

[Echo_Lake]

@Oregonmji

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Check the print settings for your print job in Windows.

1. In the software application you are trying to print from, click File, and then click Print.

   The Print window opens.

2. Open the Properties dialog box.

   Depending on the software application, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

3. Depending on your print job, you might consider modifying the following settings:

   • Paper Type: If you are printing on photo paper, select the type of photo paper you are attempting to print on.

   • Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. These options typically include Best, Normal, and Draft modes.

   • Paper Size: If you are printing on a different size of paper than you normally print on, select the correct paper size.

   • Black and White: If you want to print in black and white only, select the grayscale option.

4. After selecting the print settings, click OK to apply the settings, and then click Print.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Oregonmji]

Hello Echo Lake, I have already tried all of those steps.  I am looking for a way to calibrate the color to be the true color in the photo.  There was a way to do it on my previous printer.  Thank you.

[Echo_Lake]

@Oregonmji

Thank you for posting back. 
 

Let's try this method:

1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setupicon.
2. Swipe up on the display, and then touch Printer Maintenance.
3. Touch Align Cartridges, and then touch Continue.

Hope this helps! Keep me posted for further assistance.

[Echo_Lake · Accepted solution]

@Oregonmji

This is a follow-up regarding Print color.

Have you tried the suggested troubleshooting steps?

Is everything working fine, or would you require any further assistance? 

Keep me posted!

[Oregonmji]

Hello Echo Lake, Thank you for your follow-up.  The color is sometimes not correct, but the alignment helped somewhat.  Thank you. 

[Echo_Lake]

@Oregonmji

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Have a nice day ahead.