How to deal with “ printer head issue”?

[Butler7]

Hp smart tank 7301   Icon shows “printer head issue”.   What do I do?

[Kuroi_Kenshi]

Hi @Butler7,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Smart Tank 7301 is showing a “printer head issue” message. Let’s go through a few steps to check what could be causing this.

Power reset the printer
Turn the printer off and unplug the power cord from the rear.
Wait 60 seconds, then plug it directly into a wall outlet and turn it back on.

Check ink levels and ink system
Make sure all ink tanks have sufficient ink and are not empty.
Low or uneven ink levels can trigger a printhead warning.

Reseat the printheads
Open the front access door and wait for the carriage to stop moving.
Remove both printheads, then firmly reinstall them until they click into place.

Clean the printhead contacts
Remove the printheads and gently wipe the copper-colored contacts with a lint-free cloth slightly dampened with distilled water.
Let them dry for 10 minutes before reinstalling.

Run the built-in printhead cleaning
From the printer control panel or HP Smart app, run Printhead Cleaning or Print Quality Diagnostic.
Repeat only once or twice to avoid ink waste.

Update printer firmware
Open the HP Smart app and check for printer updates.
Firmware updates often resolve false printhead error messages.

Check for protective seals or debris
Confirm no plastic tape or packaging material is left on the printheads.
Also check the carriage area for paper scraps or ink buildup.

Perform a factory reset (if the error persists)
Restore the printer to factory defaults using the control panel menu.
Reconfigure the printer after reset and check if the error clears.

I hope this helps.

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Best regards,