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‎03-09-2025 09:24 AM

HP Recommended
Operating System: macOS 12.0 Monterey

My officejet 8015e now rejects cartridges that were working before it “upgraded” its firmware to December 2024 version. There seems to be no way to disable cartridge checks.  The only fix I can find is to try reverting to the older working firmware. But it’s no longer available, AFAICT, from the HP support site. Does anyone have a link? 

Thanks 

 

Category:
1 REPLY 1

‎03-12-2025 05:15 AM

HP Recommended

Hi @CartridgeHell,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand how frustrating it is to have cartridges that were previously working suddenly become unusable after a firmware update. Sorry to hear about the issue, please try the steps shared below and let me know if this helps


Reset the Printer & Reinstall Cartridges

Try these steps to force the printer to recognize the cartridges:

 

1. Power Drain (Reset):

  • With the printer turned on, unplug the power cord from the printer and the wall outlet. 
  • Remove the USB cable, if connected. 
  • Wait for 2-3 minutes. 
  • Press and hold the power button on the printer for about 30 seconds. 
  • Plug the power cable directly into a wall outlet (no surge protector or extension cord) and then plug the power cord back into the printer. 

Turn on the printer and wait for the warm-up period to finish and the printer to be idle
 

2. Remove & Reinstall Cartridges

  • Turn the printer off and wait 2 minutes.
  • Turn it back on and reinstall cartridges one at a time.
     

3. Clean Contacts:

  • If the cartridges are recognized, but there are other printing problems, gently clean the contacts on the cartridge and in the printer carriage with a lint-free cloth and isopropyl alcohol. 
     

4. Update the Firmware:
          Please use the link shared and try to update the firmware

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Suppor

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