How to fix print head error

[Harchy]

How can i fix the problem of my cartridge, 

I buy an hp cartridge the tri color and black to replace my old cartridge however when i used the cartridge tri color occured an error. 

My printer is hp 410 series, 

Help me  

[Jay_G24]

Hi @Harchy,

I'd like to help!

I understand you are receiving a "printhead" error 

Try the below steps -

Remove, inspect, and then reseat the printheads

The printer might display an error if the printheads are not correctly installed. Perform the following steps for the printhead(s) indicated by the Printhead icons  on the printer control panel.

1. Close the output tray extender, and then rotate the output tray left to stow it in the printer.

2. Open the exterior door, and then open the printhead access door.

3. If the carriage is not visible, press and hold the Black Color Copy button for 3 seconds.

   The carriage moves to the center of the printer.

   

4. Gently push down on the blue carriage latch.

   The blue carriage latch opens.

   

5. Lightly press down on the printhead to release it, and then pull the printhead out of its slot.

   

6. Make sure the plugs on top of the printhead have been removed.

   

7. Make sure the tape from the printhead contacts has been removed.

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.

   

8. Slide the printhead at a slight upward angle into the empty slot, and then gently push up on the printhead until it snaps into place.

   

   • Insert the tri-color printhead into the left slot.

   • Insert the black printhead into the right slot.

9. Close the blue carriage latch by pushing down firmly until the latch snaps into place.

   

10. Close the printhead access door.

11. Close the exterior door.

    The priming process continues.

 Reset the printer

Resetting the printer can sometimes resolve a printhead error.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

   You may refer to - An 'Incompatible' or 'Ink Cartridges Missing' Error Message Displays

 If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping