How to get 7740 with 953XL to work with 952XL.

[BBE1891]

Good day,

I use OfficeJetPro 7740 from Europe, being used on a ship. I'm in the US now and I bought 952XL here, (since the 953XLs from Europe are finished). I get a "non-compatible" message when I install 952. Can you please assist on how to use these 952? Region-change?

[A_Gayathri]

Hi @BBE1891,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.