• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-28-2021 04:02 AM

HP Recommended
Product: DeskJet 3630
Operating System: Microsoft Windows 10 (32-bit)

DeskJet 3630 Black ink cartridge 63/302

I removed the black ink cartridge as advised on the help line and this has cured the poor print problem I was experiencing.

So the printer is now compensating by using the colour cartridge only.

I pay monthly and get my ink cartridges automatically (when low ink levels are detected). Will the system recognise that I need a replacement cartridge or do I have to order one and pay for it?

Category:
2 REPLIES 2

‎07-29-2021 07:42 AM

HP Recommended

Update.

I need not have worried - I have received an email from HP saying that an ink cartridge has been shipped at no extra cost.

Great service - I cannot fault it.

CharlieR1

Was this reply helpful? Yes No

‎07-29-2021 07:50 AM

HP Recommended

Hi,

 

We're glad you managed to solve your problem 😉

 

 

Thank you for sharing how you solved it. This way, you will be helping other users that have the same question.

 

 

 

Thanks,

I work on behalf of HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.