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‎01-14-2024 02:46 PM

HP Recommended

Have a defective 64XL Tri-color ink cartridge that is defective. It is still within the warrantee date on the cartridge. How do I get it replaced. Bought on Amazon Subscribe and Save over  30 days before I tried to use it, so no help from Amazon available. Have been in circles on the HP website and not finding my way to anyone that can further this process along.

Thanks

Category:
1 REPLY 1

‎01-17-2024 06:46 AM

HP Recommended

Hi @NK117,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To get the Ink replacement, we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. 

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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