How to insert replacement cartridge

[Erin109]

Having trouble inserting replacement cartridge. Does not seem like it will fit?

[Nal_NR]

Hi @Erin109,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it can be when a replacement cartridge doesn’t seem to fit. Let's see if we can troubleshoot this together.

• Are you using the correct cartridge model for the HP PSC 2510 Photosmart All-in-One printer (usually HP 56 for black and HP 57 for color)?
• Did you remove any protective packaging, like plastic seals or tape, from the new cartridge before attempting to install it?
• Does the cartridge seem misaligned, or is there resistance when trying to insert it into the slot?

 Check Cartridge Compatibility:

• Verify that you're using the correct cartridge for your printer model (HP 56 for black, HP 57 for color). Double-check that the cartridge matches your printer’s requirements.

Remove Protective Packaging:

• Ensure that all protective packaging, including plastic tape or seals, has been removed from the new cartridge. This is essential for proper installation.

Inspect the Cartridge Slot:

• Examine the cartridge slot for any obstructions or debris. Clean the area gently with a soft cloth if needed, ensuring there’s no dirt blocking the cartridge’s path.

Check Cartridge Orientation:

• Make sure the cartridge is being inserted in the correct direction. The electrical contacts should face down and line up with the printer’s contact points.

Align and Press Gently:

• When inserting the cartridge, align it properly and press down gently until it clicks into place. Avoid forcing it into the slot to prevent damage.

If the issue persists after these steps, there may be an issue with the cartridge slot or a defective cartridge.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Erin109]

I did all of those steps, but the little silver bar across the top of the opening is preventing the cartridge from fitting. It’s is a 56 cartridge but is not hp brand so maybe just defective 

[Nal_NR]

Hi @Erin109,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue over the phone. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!