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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- How to proceed when the HP9012 does not recognize the cartr...

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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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2 REPLIES 2
10-31-2022 07:11 AM
Hi @Matteo4142
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.
I see that you are facing cartridge issues with your HP Printer.
Please follow the steps listed below to clean the cartridge contacts.
- Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
- Remove the cartridge indicated in the error message from the carriage.
- Wipe the copper-colored contact on the cartridge with a lint-free cloth.
- Reinstall the cartridge.
- Repeat these steps for any other cartridges indicated in the error message.
- Close the door or lid to the cartridge access area.
You may also refer to this document.
Let me know if this works.
Take care and have a good day.
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Rainbow23 - HP Support.
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