How to remove ink cartridge that was installed backwards

[2thfery]

This is for my desk jet 4100e.  The color cartridge is stuck because it was inserted backwards.  How do I get it out without breaking the printer?  Is there a service center that could do it for me?

Thank you in advance!

[Raj_05]

Hi @2thfery,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If the color cartridge is stuck in your DeskJet 4100e printer because it was inserted backwards, here are some steps you can try to safely remove it.

Power Off the Printer: Ensure that the printer is powered off before attempting to remove the cartridge. This helps prevent any potential damage and ensures safety during the process.

Access Cartridge Area: Open the printer cover or access door to reach the area where the cartridges are installed. Refer to your printer's manual for specific instructions on accessing the cartridge area.

Gently Push In and Release: Carefully push the stuck cartridge inwards, towards the inside of the printer, and then release it. This may help disengage any locking mechanism that is holding the cartridge in place.

Rotate the Cartridge: If possible, try rotating the cartridge slightly in both directions (clockwise and counterclockwise) while applying gentle pressure. This might help in loosening the cartridge from its stuck position.

Use Tweezers or Pliers: If the above steps do not work, you can try using a pair of tweezers or pliers to grip the cartridge firmly and gently pull it out. Be extremely careful not to use excessive force, as this could damage the printer.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support