How to remove tank cartridge

[nana4jc]

I must return my defective Laser Jet Tank 2504dw Printer and was told to remove the printer cartridge and imaging drum (if applicable) before returning for new printer.

Are either of these removable?

If so, how to remove?

[sandytechy20]

@nana4jc 

Welcome to the HP support community.

I understand that you want to remove the toner imaging drum, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.