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‎01-25-2021 10:16 AM - edited ‎01-25-2021 10:50 AM

HP Recommended
Product: Deskjet 2132
Operating System: Microsoft Windows 10 (32-bit)

Hey, I bought my printer in Vietnam, now in Portugal I bought new ink cartridges (HP302) whereas in Vietnam they sold HP63. I understand a reset needs to be done for the change in region but I cannot get to the tech support. Who can help?

Category:
1 REPLY 1

‎02-02-2021 02:24 AM - edited ‎02-02-2021 02:33 AM

HP Recommended

@DeskJet2132User, Welcome to the HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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