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‎11-02-2020 10:46 AM - last edited on ‎07-15-2021 03:04 PM by Moderator

HP Recommended
Product: HP Officejet Pro 6968
Operating System: Microsoft Windows 10 (64-bit)

I removed the HP ink cartridges, refilled them, and reinstalled them.  Prints great but how do I reset the display to show the cartridges are full?  The graph is showing the cartridges are almost empty.  I have searched the net, tried various suggestions, but nothing works. Any help would be appreciated.  Thanks!

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3 REPLIES 3

‎11-06-2020 10:37 AM

HP Recommended

@ERLyon, Welcome to the HP Support Community!

 

HP does not recommend the use of non-HP ink cartridges. It may or may not work. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

If the issue persists, this could be an issue with the printer. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎11-06-2020 12:16 PM

HP Recommended

Thank you for you reply.  I did NOT use non-HP cartridges.  I just refilled the HP cartridges which were in the printer and reinstalled them.  They print great, both black and color.  But the ink display in the panel is showing "low ink."  How do I reset this low ink indicator.  

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‎11-07-2020 07:54 AM

HP Recommended

@ERLyon

 

Same applies to refilled ink too. If the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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