How to return defective color cartridge HP 62 XL for replacement

[Rink08]

new unopened HP C2P07A HP 62 XL on HP office jet 5252 receive message on  printer cartridge not communicating with printer, replace cartridge.  How to correct or better how to return to HP defective cartridge for replacement. who can afford to have replacements handy . this is the 2nd or 3rd time for these cartridges.

[sandytechy20]

@Rink08

Welcome to the HP support community.

I understand that you are getting a cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a cartridge issue.

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.