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‎03-07-2026 03:54 PM - edited ‎03-07-2026 03:57 PM

HP Recommended

The setup cartridge for the Magenta was not communicating with the printer properly l. So I contacted support and I was sent a new cartridge but now it’s saying that I need the setup cartridge to complete the setup. Is there a way I can complete the setup without the setup cartridge?

3 REPLIES 3

‎03-09-2026 06:51 AM

HP Recommended

Hi @Jean252,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Unfortunately, HP printers require setup cartridges for the initial configuration to complete the installation successfully. These cartridges are specifically designed to calibrate your printer during the initial setup. When a setup cartridge is not recognized or fails.
 

However, if you're stuck, here's what you can do:


Double-check Cartridge Installation: Ensure that the magenta cartridge is seated properly in its slot. Sometimes, reseating it or cleaning the contacts can resolve communication issues.


I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!


Jerry_57

HP Support

I'm an HP Employee.


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‎03-09-2026 11:37 AM

HP Recommended

Hey Jerry_57

I’ve contacted support and have gone through the process of trying to fix the cartridge but it’s still shows that the “The indicated cartridge are not communicating correctly with the printer” that’s why they sent me a new cartridge replacement and said I would be able to continue with the setup. 

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‎03-10-2026 03:06 AM

HP Recommended

Hi @Jean252,

Thank you for your response.

May I know if you have received the new Ink shipment?

If yes, are you getting any error message?

Kindly share the error message in a private message.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

Jerry_57

HP Support

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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