How to turn off using HP printer cartridges

[kathy-a]

I have gone on my computer and disabled using only HP ink cartridges, yet when i install a non HP cartridge my printer gives me the error message that i can only use HP cartridges.

How do i get my computer to tell my printer I don't want to use HP cartridges?

Thanks!

[Garp_senchau]

@kathy-a,

Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

HP printers block third-party cartridges due to built-in security features called "dynamic security." This prevents non-HP or refilled cartridges from working properly. The printer may show a "cartridge blocked" message.

Why it happens:

• HP wants to ensure quality and protect the printer from damage.

To fix the issue:

1. Restart the Printer: Turn it off, wait 30 seconds, then turn it back on.
2. Check for Updates: Open the HP software (HP Smart App) and make sure the printer has the latest firmware.
3. Disable Cartridge Protection: In the printer settings, turn off "Cartridge Protection" if enabled.

Use HP Genuine Cartridges:
Switch to HP-branded ink for better quality, reliability, and fewer issues.

Clean Cartridge and Contacts:

• Turn off and unplug the printer.
• Remove the cartridge, clean the contacts with a soft cloth.
• Reinsert the cartridge and try printing.

Reset Printer to Factory Settings:

• Go to the printer’s Settings menu.
• Select "Restore Defaults" or "Factory Reset" to clear any blockages.

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,