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‎02-20-2023 12:59 PM

HP Recommended
Product: HP ENVY 120 e-All-in-One Printer
Operating System: iOS

Printer not aligned fault

no other faults

not printing iOS or win 11 even from ho app

no print status report but scans and copies. 
hp say maybe hardware fault

any ideas most grateful thank you ???

Category:
1 REPLY 1

‎02-24-2023 07:54 AM

HP Recommended

@424911 

 

Welcome to the HP support community.

 

I understand that you are getting a printer alignment failed error, I am glad to assist you.

Follow these steps to align the printer 

Follow these steps to align the printer.

  • Load plain white, U.S. letter or A4 size paper in the paper tray.
  • On the printer control panel, touch the Settings icon ().
  • Touch Tools, and then touch Align Printer. An alignment page automatically prints.

If the issue still persists, refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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