Hp 515 printer ink not going in

[ArjunThombre16]

My HP smart tank 515 printer is out of ink, I took out a BLACK (k) XL ink bottle. It is not going inside the main cartridge. How do I get it in?

[Sneha_01]

Hi @ArjunThombre16,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble installing the ink bottle into your HP Smart Tank 515 printer, here’s a step-by-step guide to help you resolve the issue:

1. Check the Ink Bottle and Cartridge

Verify Ink Bottle Type: Make sure that you have the correct type of ink bottle for your HP Smart Tank 515. The printer should use specific HP ink bottles designed for it.

Inspect the Ink Bottle: Ensure that the ink bottle is not damaged and that the nozzle is not obstructed.

2. Prepare the Printer

Turn On the Printer: Make sure the printer is turned on and in a ready state.

Open the Ink Cartridge Access Door: This is usually located on the front or side of the printer. Open it to access the ink cartridges and refill ports.

3. Locate the Ink Bottle Refill Ports

• Find the Refill Ports: The refill ports for the ink bottles should be clearly labeled on the printer. The ports will usually have a specific color to match the ink bottles (e.g., black, cyan, magenta, yellow).

4. Install the Ink Bottle

Remove the Cap from the Ink Bottle: Some ink bottles have a protective cap or seal that needs to be removed before installation. Ensure you remove it completely.

Insert the Ink Bottle:

• Align the bottle with the refill port.
• The bottle should fit snugly into the port. Press down gently to ensure it is seated properly.
• You should hear a click or feel a slight resistance when it is properly positioned.

Do Not Force: If you encounter resistance, do not force the bottle. Ensure that you are inserting it correctly and that there are no obstructions.

5. Check for Airlock or Blockage

Inspect for Blockages: Ensure there is no debris or blockage in the refill port or around the ink bottle.

Check for Airlock: Sometimes, an airlock can prevent ink from flowing properly. Gently wiggle the ink bottle to help release any trapped air.

6. Complete the Installation

Remove the Ink Bottle: After inserting the ink bottle, it may automatically start the ink flow. If the bottle is in the correct position, the printer should begin the ink filling process.

Close the Ink Cartridge Access Door: Once the installation is complete, close the access door securely.

7. Printer Maintenance

Run a Test Print: After the ink installation, perform a test print to ensure that the ink is flowing correctly and that the printer is functioning properly.

Check Ink Levels: In the HP Smart app or printer control panel, check the ink levels to ensure that the printer recognizes the new ink.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support