Hp 5544 having error "remove and reinstall ink cartridges. I have subscribed to hp instant ink

[Bhupinder6216]

Remove and reinstall ink cartridges message showing on my hp 5540 printer . I have subscribed instant ink for many years while even j hardly use the printer . It's out of black ink and not sending new cartridges until the error message gets clear . Very frustrating 

[Irfan_06]

Hi @Bhupinder6216,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an ink cartridge error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, Refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Bhupinder6216]

Hi I tried all the methods but it still don't work . Ink is very low on black ink cartridge. I'm enrolled on instant ink . Can you plese send new cartridge for black ink. It probably work with new one . Otherwise I have to cancel my instant ink . Thanks 

[Irfan_06]

Hi @Bhupinder6216,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

To validate your instant ink subscription and help you with the replacement ink, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support