Hp 61- Brand new black ink cartridge installed, getting cartridge communication failure

[RiazThara]

I have HP Deskjet 2624, the color ink works, but once I install black cartridge the light blinks near the cartridge level indicator and I see cartridge communication failure message from hp smart application. This happens when I try to swap out the original color cartridge with a replacement cartridge as well, but the original that came with the printer just works fine. Is there some kind of setting in printer to recognize the cartridge, why it wouldnt recoginze a brand new geniuine hp 61 black replacement cartridge?

[RiazThara]

If this could be issue with hp 61 cartridge that I bought, how to initiate warranty return?

[Jay_G24]

Hi @RiazThara,

I'd like to help!

I understand you are facing a cartridge error on the printer.

Follow the steps to resolve the issue-

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

1. With the printer turned on, disconnect the power cord from the printer.

1. Unplug the power cord from the power source.
2. Wait 60 seconds.
3. Reconnect the power cord to a wall outlet and to the printer.
   NOTE: 
   HP recommends plugging the printer directly into a wall outlet.
4. Turn on the printer to complete the reset.

Clean the ink cartridge and carriage electrical contacts

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Remove the cartridge indicated in the error message from the carriage.

   • Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

     

   • Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

     

3. Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.

   CAUTION: 

   Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.

   

4. Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.

   

5. Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.

   

6. Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.

7. Repeat these steps for the other cartridge if it was indicated in the error message.

8. Close the door or lid to the cartridge access area.

   If the error persists, clean the cartridge and carriage contacts a second time.

Try the single-cartridge mode

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if its a cartridge issue or a printhead issue

To try single-cartridge mode follow the below steps:

• remove the black ink from the printer, leave the color in and try printing
• then remove the color ink and, insert the black  in and try printing

 If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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