• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-02-2025 12:24 AM

HP Recommended

please help, I just bought a Hp 680 ink cartridge for my Hp Deskjet 2777, but the problem is,  the new ink is not working,.it says error 

Category:
1 REPLY 1

‎02-05-2025 08:01 AM

HP Recommended

@Jayem19, Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding HP 680 ink cartridge error on your HP DeskJet 2777!  
We're thrilled to have the opportunity to assist you and provide a solution. 

 

Here are some troubleshooting steps to fix the HP 680 ink cartridge error on your HP DeskJet 2777:

 

Check for Protective Tape

  • Remove the ink cartridge from the printer.
  • Check if there is any protective tape covering the ink nozzles or electrical contacts.
  • If the tape is still there, carefully remove it and reinstall the cartridge.

Clean the Cartridge Contacts

  • Power off the printer and unplug it.
  • Take a soft, lint-free cloth (or cotton swab with a little distilled water).
  • Gently clean the gold-colored contacts on the cartridge.
  • Let it dry completely and reinstall the cartridge.

Reseat the Cartridge Properly

  • Remove the cartridge and reinstall it firmly.
  • Make sure it snaps into place properly.
  • Close the printer lid and check if the error persists.

Reset the Printer

  • Turn off the printer and unplug it from the power source.
  • Wait for 2-3 minutes and plug it back in.
  • Turn it on and check if the error is gone.

Check for Compatibility Issues

  • Ensure that the HP 680 cartridge is genuine and compatible with your HP DeskJet 2777.
  • If you purchased a refilled or non-genuine cartridge, it may not work properly.

Update Printer Firmware

  • Go to HP’s official website and check for any firmware updates for your printer model.
  • Updating the firmware can sometimes fix cartridge detection issues.

If the error still persists, let me know what exact error message you are seeing, and I can assist further! 🚀

 

Take care, and have an amazing day! 
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

 

Regards, 

ZOEY7886
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.