cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Marty0911
New member
1 0 0 0
Message 1 of 2
59
Flag Post

Hp Envy 5055 Not Printing Color

HP Recommended
Microsoft Windows 10 (64-bit)

I recently had my ink cartridges filled. The Black INK prints just fine but the color ink wont print at all. I have tried to reset the printer, clean the cartridges, prime the cartridge and still nothing. Ink comes out when I rub a cloth on the bottom of the cartridge. The test page prints only black and no color.

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,710 18,687 1,531 1,504
Message 2 of 2
Flag Post
HP Recommended

@Marty0911, Welcome to HP Support Community!

 

If you have already performed the steps from the document No black ink, wrong colors, other print quality issues, and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation