Hp Envy 6020 does not work with normal cartridges

[Suraj2410]

Hello,

I got a printer HP 6020 Envy from Ebay without the setup cartridges and now i got a new color cartridge and tried to put it inside the tray and the light keeps on blinking with E 0 message.

In the HP SMart App it says to start use the setup Cartridges or something like that which i dont have.

How can i use the normal color cartridge now without the setup cartridge?

[KrazyToad]

@Suraj2410

Welcome to HP Support Community

I understand your concerns

I suggest you contact HP Support in your region for setup cartridges

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Suraj2410]

I tried getting in contact with a support person and they decided to send hp cartridges after trying to bypass this which did not work out

So, i was looking if there was a way as i saw in other threads where HP support persons directly helped people to bypass setup with oobe reset or something

Thank you!

[Suraj2410]

I dont know why but they said they cant send setup cartridges

[KrazyToad · Accepted solution]

@Suraj2410

I will escalate your case to HP's Regional Escalation Team

Please check your Inbox