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Microsoft Windows 10 (64-bit)

I have hp Laserjet P2055d Printer. I am facing an error "Install black cartridge". I have put fresh toner in it carefullt. There isn't any mechanical damage as well. 

Kindly Addre

1 REPLY 1
HP Recommended

@engrprint

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

Clean the electric contacts on the toner cartridge

  • The toner cartridge might have a faulty connection to the printer. Use a lint-free cloth to clean the toner cartridge contact (E-label).
  • Open the toner cartridge access door.
  • Remove the toner cartridge from its slot.
  • Use a lint-free cloth to wipe the toner cartridge contact (E-label) on the top left of the toner cartridge.
  • NOTE: Coffee filters work well.
  • Figure : E-label on a toner cartridge
  • Toner cartridge contact (E-label)
  • Insert the toner cartridge into its slot, and then close the toner cartridge access door.

Reset the printer

  • Sometimes an error message persists even though there is no packing material or jammed paper inside the printer. Resetting the printer might resolve the error.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
  • NOTE: HP recommends plugging the printer directly into a wall outlet.

Referred to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

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