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‎10-04-2024 05:49 PM

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

I bought my printer in Mexico, but I moved to the US and I bought cartridges in the US and they are not working. There is message “cartridges are not intended for use in this printer”.

I have read that with a regional reset I will be able to make them work.

Can anyone help me with this?

Category:
1 REPLY 1

‎10-06-2024 07:00 AM

HP Recommended

Hi @Edwin85,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

 

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571 

HP Support

.
Sneha_01- HP support
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