Hp Officejet Pro 8715

[AllgudCarma]

Printer is not detecting new printhead

[VikramTheGreat]

Hi @AllgudCarma,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8715 printer is displaying an error message stating that the printhead appears to be missing, not detected, or incorrectly installed, you can try the following troubleshooting steps to resolve the issue.
 

1. Check Printhead Installation: Open the printer's access door to access the printhead. Make sure that the printhead is securely and properly installed. You might want to remove it and reseat it to ensure it's correctly in place.
 

2. Clean the Printhead Contacts: Sometimes, the contacts on the printhead or within the printer can become dirty or have residue on them. Turn off the printer and gently clean the contacts on both the printhead and the printer using a lint-free cloth or a cotton swab lightly moistened with distilled water.

3. Perform a Hard Reset and Update the firmware:
Please remove the Cartridges from the Printer if possible, and try a Hard Reset, do keep us posted to help you better

** Hard reset :
1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Please uninstall the HP Smart app --> restart the Device, Wi-Fi router and printer --> install it back and check

Please update the Firmware from the link, this will help on how to update the firmware on the printer or devices
 

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support