Hp Xl 3600 incompactable catridges yet their original

[Timmy8540]

I bought Hp Xl 3600 from Asia and l want to use here in Zimbabwe, Africa  but facing challenges with Catridges. I bought set of catridges from reputable Hp Dealership in South Africa but the machine is detecting them as Incompatible Ink Catridges. HOW Best can l will be helped?

[Hawks_Eye]

Hi @Timmy8540 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It seems like you're experiencing an issue with your printer cartridges. We always recommend using genuine HP ink cartridges.

I see that you have an issue using non-HP ink cartridges on your printer.

Please refer to the below links for more information related to your issue.

HP Inkjet Printers - Dynamic Security Feature Affecting Cartridges Using Non-HP Security Chip | HP® ...

HP Printers - Dynamic Security enabled printers | HP® Support

If you are using generic or non-HP ink cartridges and the above links do not help. You will have to contact the generic ink cartridge manufacturer to assist you further with it, or you will have to use genuine HP ink cartridges to resume printing.

Non-HP Cartridge(s) Non-HP ink cartridges installed | HP® Support

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Timmy8540]

HP SUPPORT

COMMUNITY

hp

05-11-2025 01:41 PM

Hi Timmy8540,

Hawks_Eye has mentioned you in a post!

Subject: Re: Hp Xl 3600 incompactable catridges yet their original

Hi @Timmy8540 Welcome to the HP Support Community! Thanks for posting your query! We're here to help you get back up and running. It seems like you're experiencing an issue with your printer cartridges. We always recommend using genuine HP ink cartridges. I see that you have an issue using non-HP ink cartridges on your printer. Please refer to the below links for more information related to your issue. HP Inkjet Printers - Dynamic Security Feature Affecting Cartridges Using Non-HP Security Chip | HP® Support HP Printers - Dynamic Security enabled printers | HP® Support If you are using generic or non-HP ink cartridges and the above links do not help. You will have to contact the generic ink cartridge manufacturer to assist you further with it, or you will have to use genuine HP ink cartridges to resume printing. Non-HP Cartridge(s) Non-HP ink cartridges installed | HP® Support If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! Take care, and have an amazing day! Regards, Hawks_Eye

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I bought Hp original catridges and the printer was used in other geographical region. The catridge are original. What about the issue of regions.

[Hawks_Eye]

@Timmy8540 

Thanks for getting back to us.

If the printer will be used in a different region from where it was originally bought and used, we need to perform some changes called regional reset for your printer, only after that you will be able to use the printer with the current region ink cartridges.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye