Hp deskjet 2742e prints the first line of the document only

[Versus534]

Ny new printer is 2 weeks old hp deskjet 2742e it worked well for the first week then suddenly when it prints, it prints only the first line of the document. I print from a macbook air M1. Both cartridges are full and paper is loaded. I didnt change any set up from when it was working fine. It just suddenly did the first line only thing.

Requesting for your assistance

[Kumar0307]

@Versus534, Welcome to the HP Support Community! I’m here to help.

I understand the printer is printing only the first line of the document. To assist you better,

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Try making a standalone copy from the flatbed glass and check if that prints the whole document. By this, we can conclude if this is a hardware or a driver issue.

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

If the issue persists with all types of documents and copies, perform the steps mentioned in this document - No black ink, wrong colors, other print quality issues

Check the ink levels, clean the ink cartridges, and print a test page to check the result.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!