Hp deskjet 6127/6122

tlkondo · ‎04-06-2024

Windows 11 Pro
Version 23H2
Experience Windows Feature Experience Pack 1000.22688.1000.0
I have tried the drivers for HP Officejet Pro 8600 and HP 990C to run both Hp Deskjet 6122 and HP Deskjet 6127. Both machine are brand new. I use only HP ink cartridge. I also turn the printers off when not in use. The problem I am have is the both printer won't print in black and white or color. Both are printing in Magenta with some words in black, but when doing a print test page is in black and white there are no colors.

Sneha_01 · ‎04-08-2024

Hi @tlkondo,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue you're experiencing with your HP Deskjet 6122 and HP Deskjet 6127 printers printing incorrectly indicates a problem that could be related to several factors, including driver compatibility, print settings, or even a hardware issue. Given that you've tried using drivers for different printer models (HP Officejet Pro 8600 and HP 990C), and considering the printers are brand new and using genuine HP ink cartridges, here are a few troubleshooting steps and considerations you can take to address the issue:

1. Check Printer Compatibility with Windows 11

First, ensure that the HP Deskjet 6122 and HP Deskjet 6127 are compatible with Windows 11. Older printer models may have limited support for newer operating systems. HP's official website or support forums could provide specific information on compatibility.

2. Use the Correct Driver

Using drivers for different printer models can lead to functionality issues. While the HP 990C driver is commonly recommended as an alternative for older HP Deskjet printers, it might not be perfect. Check HP's official website for any Windows 11 compatible drivers specifically designed for the HP Deskjet 6122 and 6127.

3. Run Windows Update

Running Windows Update can sometimes provide updated drivers for connected devices, including printers. Make sure your system is fully updated.

4. Printer Maintenance and Alignment

Perform a cleaning cycle on the print heads through the printer’s maintenance menu. This can often resolve issues with incorrect colors being printed.
After cleaning, run a print head alignment. Misaligned print heads can cause printing anomalies.

5. Check Ink Cartridge and Print Head Health

Even though the ink cartridges are new, there could be an issue with them or the print head. Check for any protective tape that wasn't removed or any visible defects.
If possible, try using a different black and a different color cartridge to rule out cartridge issues.

6. Inspect the Printer Settings

Ensure the printer settings in Windows are correctly configured for your print job, especially the color settings. It might be set to print in a specific color mode that is causing the issue.

7. Test the Printer on Another Computer

If possible, try connecting the printers to another computer. This can help determine if the issue is related to your computer or the printers themselves.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571

HP Support

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Sneha_01- HP support

tlkondo · ‎04-10-2024

This is the problem I have with large companies, they stop supporting product that are popular with small business. HP Deskjet 6122 and HP Deskjet 6127 are brand new taken out of never open boxes. The drivers I'm using are the driver HP it's self has recommended for windows 10 and Windows 11. I have checked windows update several times for updated drivers. The printer maintenance and alignment doesn't work because the drivers aren't for my printer. The ink cartridges have the print head built into to them and have tried them in different printer and have the same problem. I have already checked the printer setting and changed them several times after running a print test with comes out a solid black and shows no color test.

Sneha_01 · ‎04-10-2024

Hi @tlkondo,

Thank you for your response, We do not intend to let you down 😞

This might require one-on-one interaction to fix the issue via remote assistance.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

1. Click on this link - https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!