Hp envy inspire

[Dsnny]

Bought from Amazon. 
said 3 months free ink. A lie. 
no set up cartridges. Bought cartridges but can’t even use them or use the printer. How to get set up cartridges immediately ?

[Nal_NR]

Hi @Dsnny,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To get this issue sorted, we have limited support boundaries in the support community as of now.
I would request you to reach out to our phone support.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Dsnny]

Been calling for the last week and no tech team available. Told will get call back and never do. So stuck with an expensive printer I can’t use. Awful customer service 

[Irfan_06]

Hi @Dsnny,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you need help with setting up your printer .

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know which application you are using to print?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Dsnny]

Hi it’s all set up , thank you. Just need the setup cartridges which were not delivered in the box to be able to actually use it! When and how can these be sent?

[Irfan_06]

Hi @Dsnny,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for setup ink cartridges for your Printer.

Am sorry that you did not recieve the setup ink cartridges along with the printer.

But SETUP ink cartridges are used only to set up a new HP printer or printhead and supply ink for the first series of your print jobs that cannot be replaced.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support