Hp ink

[Itzallglam2]

After 30 years of supporting strictly HP printers, I feel I have purchased my last. I purchased HP9025 AND HP original ink. Installed them and all worked fine until about 2 weeks ago, then the nightmare began. My ink started depleting.

I purchased new ink cartridges. [edit] Mind you I didn’t sign up for a plan only the trail [edit]. I can’t use HP cartridges purchased anywhere else because I get a message that they aren’t HP original ink, which they are, just not HP ink program. I can’t use any other ink cartridge because I signed up for the trial [edit]

I tried canceling the HP ink trial, which it says you can do AT ANY TIME, but continue to receive the error. Tried deleting, resetting.

I wrote the HP support. Zero help. They told me to contact the privacy department to delete my information and nothing else can be done. Seriously? Nothing?

[edit]

I do not want a subscription I just want to use my printer to print files like it used to. The basics.

I was hoping this community could help me figure how out to make my printer work on any device without a subscription.

So frustrated. Thanks for any advice.

[Irfan_06]

Hi @Itzallglam2,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with using regular HP ink cartridges on your printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Itzallglam2]

Hi Irwin6,

This did not resolve my issue. I have tried this twice, followed as instructed.

I also finally figured out how to delete my HP smart account but that also solves nothing. I created a new account, still nothing.

I have a printer still under warranty that is inoperable. Extremely frustrated. 
thanks
itzallglam2

[Irfan_06]

Hi @Itzallglam2,
 

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Take out the ink cartridges and please share the image of the ink cartridges that are install on your printer to isolate the issue.

Share if you see any error message on the printer display or on the app while you initiate a print.

Take care and have a great day ahead!

Irwin6

HP Support

[Itzallglam2]

This is all so ridiculous. I sent this yesterday in a reply to a private message and that was apparently wrong so here is my public reply to further delay a response since an hp employee can do both but the customer cannot…

Hello. My apologies, I had to leave town due to a family emergency and just returned so did not have access to my printer until now. 

As I had stated in my post I’m not always able to purchase HP cartridges and I purchased my most recent cartridges from INKowl which I have purchased from before and never had an issue until now. 
Attached is the photo of my cartridges and the error displayed on my printer. 
HP is not allowed to block me from using other legally purchased cartridges. These cartridges have not been altered or cloned in any manner as indicated on the error so they should work just fine in my printer. This is an HP control issue and I would appreciate your prompt assistance in helping me resolve this.