Hp printer 8715 won't realign printer head

[LIZZYGIRL2]

Hp printer 8715 pinter head missing or not properly installed

[Nal_NR]

Hi @LIZZYGIRL2,

Welcome to the HP Support Community. 

I'd be glad to help you! 

If you’re getting a “Printhead not detected or missing” error on your HP OfficeJet Pro 8715 and the usual troubleshooting steps haven’t resolved it, here are some additional approaches to try:

Check for Protective Tape: Ensure that there’s no protective tape still on the printhead or ink cartridges. Sometimes, the tape can prevent proper contact.

Inspect Printhead Contacts:

• Turn off the printer and unplug it.
• Remove the printhead and inspect the electrical contacts on both the printhead and inside the printer for any dirt or debris.
• Use a soft, lint-free cloth or a cotton swab lightly moistened with water or isopropyl alcohol to clean the contacts.

Reinstall the Printhead:

• After cleaning, reinstall the printhead firmly and ensure it’s seated correctly.
• Reinstall the ink cartridges as well.

Check for Firmware Updates:

• Connect the printer to your computer or Wi-Fi and check for any firmware updates. Sometimes, an update can resolve compatibility issues.

Reset the Printer:

• Perform a hard reset by turning off the printer, unplugging it from the power source, and waiting for at least 60 seconds before plugging it back in and turning it on.

Try a Different Printhead:

• If possible, test the printer with a different printhead. This can help determine if the issue is with the printhead itself.

Perform a Printer Self-Test:

• Check if the printer can run a self-test without the cartridges installed. This can help confirm if the issue is related to the printhead or another component.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Kuroi_Kenshi]

Hi @LIZZYGIRL2,

Hope you're rocking an amazing day! We just wanted to check in and see if everything is sorted. If you need any more help or just want to say hi, we're here for you - just a message away! 

Take care, and stay fantastic! 

Regards,