Hp printer printing blank paper. My IT team from work suggested form to reach out to HP

[Sinnisetgirl]

Printing blank pages. I only have a black ink cartridge in but should still be able to print black and white copies. 

[Sneha_01]

Hi @Sinnisetgirl,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is printing blank pages even though you have a black ink cartridge installed, there are several troubleshooting steps you can take to resolve the issue. Here’s a comprehensive guide to help you identify and fix the problem:

1. Check the Ink Cartridge:

Verify Ink Levels:

• Even though you have a black ink cartridge installed, check the ink levels to ensure it’s not empty or low. You can do this via the printer’s display screen or the HP Smart app.

Reinstall the Cartridge:

• Remove the black ink cartridge from the printer and then reinstall it. Ensure it is properly seated and clicks into place.

Inspect the Cartridge:

• Check for any protective tape or plastic that might still be on the cartridge. If present, remove it.

2. Perform a Printer Self-Test or Diagnostic Print:

Run a Self-Test:

• Use the printer’s control panel to print a self-test page or diagnostic page. This can help identify if the problem is with the cartridge or the printer itself.

Check for Errors:

• Look for any error messages or indications of issues on the printer’s display or in the print report.

3. Clean the Print Heads:

Access Print Head Cleaning:

• Open the printer’s maintenance menu through the control panel or HP Smart app and select the option for cleaning the print heads.

Run Cleaning Cycle:

• Follow the prompts to run a print head cleaning cycle. This can help clear any clogs or dried ink.

4. Align the Print Heads:

Access Alignment Tool:

• Use the printer’s menu or HP Smart app to initiate a print head alignment process.

Follow Instructions:

• Print the alignment page and follow the instructions to align the print heads properly.

5. Check Printer Settings:

Print Settings:

• Make sure that the print settings are configured to print in black and white or grayscale. Sometimes, incorrect settings can cause issues.

Paper Type and Quality:

• Ensure that the paper type selected matches the type of paper you are using.

6. Update or Reinstall Printer Drivers:

Update Drivers:

• Visit the HP Support website and download the latest drivers for your printer model. Install them and see if this resolves the issue.

Reinstall Drivers:

• Uninstall the current printer drivers from your computer, then reinstall the latest driver

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support