Hp smart tank 500 print coming in pink shade and blue also coming but not yellow

[Swapneel_19]

I purchased a hp smart tank few years ago 500 series it is.. recently it is printing in pink shade only blue is also coming out but not yellow but I have all 3 of them filled

[A_Gayathri]

Hi @Swapneel_19 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Smart Tank 500 printing in a pink shade, with yellow not printing despite the tank being full, is often due to a clog or blockage in the yellow ink delivery system. 

Here’s a step-by-step guide to troubleshoot and resolve the issue:

1. Check the Ink Levels

• Ensure the ink tanks are properly filled with the correct ink types.
• Confirm there’s no air in the ink delivery tubes. Air can block ink flow.

2. Print a Diagnostic Page

• How to do this:
  • Open HP Smart App or your printer’s Control Panel.
  • Go to Printer Maintenance > Print Quality Diagnostic.
• Check the color bars for yellow. If it’s missing or faint, there’s likely a clog.

3. Clean the Printhead

• Use the Printhead Cleaning Tool available in the HP software or control panel:
  • Go to HP Smart App > Printer Maintenance > Clean Printheads.
• Perform multiple cleaning cycles (up to 3 times if needed).

4. Check for Blockages or Dried Ink

• Manually inspect the printhead for dried ink:
  • Turn off the printer and open the printhead area.
  • Gently remove the printhead and inspect for clogs.
  • Use a lint-free cloth dampened with distilled water to clean the nozzles gently. Avoid touching the electrical contacts.
  • Reinstall the printhead and run a printhead alignment test.

5. Perform a Power Reset

• Turn off the printer, unplug it from the power source, and wait for 2–3 minutes.
• Reconnect and turn on the printer, then retry printing.

6. Update Printer Firmware Update the firmware on an HP printer

• Ensure your printer has the latest firmware:
  • Visit the HP Support Website and search for your printer model.
  • Download and install any available firmware updates.

7. Use the Correct Paper Type

• Ensure you are using clean, inkjet-compatible paper. Incorrect paper types can affect ink distribution.

8. Test with Another Computer or App

• Sometimes, the issue might be software-related. Print from a different device or app to rule this out.

9. Replace the Yellow Printhead (if necessary)

• If the yellow ink still doesn’t print after cleaning, the yellow printhead may need replacement. Refer to your printer’s manual  HP Smart Tank 500 All-in-One series 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!