Hp smart tank 515 cartridge problem

[Fedehr]

I had an error of the black cartridge and sometimes the colour one also 

I bought the both cartridge and installed them , The printer work for less than one day and the error appears again 

I tried to hard reset and power reset , it works and after while the error appears n

Now I installed the old cartridge and they work now but I think it will show the error again 

[Nal_NR]

Hi @Fedehr,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the cartridge error. 

Perform a power reset , reset the printer to recover from printer errors or failures.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps;- click here

keep me posted.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Fedehr]

I have tried all that method , now the old and the new  cartilage not work , sometime indicate black cartridge error and other time the colour , I bought the new cartilages from AliExpress I think it is original because it's exactly like the old one , Is there are any other reason make that error happens?

[Nal_NR]

Hi @Fedehr ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!