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‎06-30-2023 08:56 PM

HP Recommended
Product: HP Tango
Operating System: macOS 12.0 Monterey

hey. I haven't had issues with my printer till now. When I print it sounds like something is "scratching" and dragging something back and forth and leaving black lines on my images. I have ran all the maintenance options online and cleaned around the carriage strips. not sure what to do at this point, thank for any help.

Category:
1 REPLY 1

‎07-03-2023 12:37 PM - edited ‎07-03-2023 12:37 PM

HP Recommended

Hi @Wilkins08,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

Please follow the steps listed below to reset the unit.

1. With printer turned on, Removed the cartridges and disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
5. Turn the printer on and reinstall the cartridges.

 

Hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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