Hp8715 Won’t Let me use non HP ink cartridges

[Denell]

I have used both HP ink cartridges and non hp ink cartridges. I just installed all 4 cartridges (non hp) and the printer will not print and I’m getting a message that says “There is a problem with the supply system. Try replacing the affected cartridge with a different, non-empty cartridge. If this message appears again, record message and contact HP.” All cartridges are new. I really need an answer soon because I need to print payroll checks!!!! Thank you

[Jay_G24]

Hi @Denell,

I'd like to help!

Update the printer firmware-

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

The third party ink cartridges will work. But there are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working. Try a different cartridge supplier and check if that works.

I hope that answers your concern adequately. Let me know!

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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[dgoody27]

This did not work for me.  Firmware is most current (confirmed on printer and PC) but same error as above with non-HP cartridges.  HP's blocking of non-HP is patently illegal.  I need a solution.