I Need Color Ink!

[Perryman5000]

I need color ink...that is my only issue.  When I first enrolled in HP Instant ink I shortly recieved a color and a black ink cartridges.  Then my daughter and son wanted pictures printed for school.  This quickly used my color cartridge, so I ran down to the store and got a new one.  Now it says that HP cannot read my cartridge because it is not an instant ink cartridge.  They just sent me my second shipment and it only contained a black cartridge.  It has been over a month since I contacted them and explained the situation.  So my question is what EXACTLY do I have to do to get them to send me a color cartridge?  Should I just say forget it and cancel the service?

[Kumar0307]

@Perryman5000, Welcome to the HP Support Community! I’m here to help.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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