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its brand new, never been used, put blue ink into black tank.

There are screws in the surrounding case, can I undo them without doing more harm?

I read try pressing down on bottle top to try and remove it.   Tried that, but it doesnt seem to work.

 

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Hi @Kimy3,

 

Welcome to the HP Support Community

 

I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

I hope this helps! Keep me posted.

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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