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‎03-25-2025 09:14 AM

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer

HP 63XL TriColor Cartridge for HP OfficeJet 3830 Printer is listed as uncompatible

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1 REPLY 1

‎03-29-2025 01:04 PM

HP Recommended

Hi @Mrawling,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Verify Cartridge Compatibility

  1. Check Packaging and Model: Ensure that the cartridge is indeed an HP 63XL TriColor cartridge. Genuine HP cartridges should have clear markings on the packaging.
  2. Printer Model Compatibility: Confirm that your printer model is indeed HP OfficeJet 3830. The HP 63XL TriColor cartridge should be compatible with this model.

Proper Installation

  1. Remove Protective Tape: Make sure you have removed any protective tape from the cartridge. Double-check if there are any obstructions.
  2. Correct Slot: Ensure that the cartridge is inserted into the correct slot. The HP OfficeJet 3830 has individual slots for TriColor and Black cartridges.

Cleaning and Reset

  1. Clean the Cartridge and Printer Contacts: Clean both the cartridge and printer contacts using a lint-free cloth and distilled water. Be gentle to avoid damage.
  2. Reset Printer: Perform a printer reset. Turn off the printer, unplug it from the power source, wait for 60 seconds, and then plug it back in and turn it on.

Printer Firmware Update

Update Printer Firmware: Check if there is a firmware update available for your printer model. Sometimes, compatibility issues can be resolved with a firmware update.

Kindly refer to this link to update your printer firmware.

 

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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