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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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HP ENVY 6432e All-in-One Printer

I am always being sent and charged for more INK? I now have lots of ink that I cannot use in conjunction with what I am being charged for

1 REPLY 1
HP Recommended

@Radfield 

 

Welcome to the HP English Community --

 

If you are referring to an Instant Ink subscription, Ink should only be sent to you when the printer notifies the service that ink in the printer is depleted and it is time for a shipment.

 

At this writing, the Instant Ink subscription  model is  based on "Print-by-Page".

That means:

The monthly fee is charged for the plan you have selected and the number of pages in that plan -- ink is included regardless of the amount of ink used.  You are not charged for ink.

 

What to do?

Contact Instant Ink Support and ask for help to sort the shipment issue.

 

================================================

 

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 

HP Instant Ink Support Website / Documents / Cancel & Contact Information

 

Review >>>  How Instant Ink works

 

 -- No Joy? 

 

Comments, questions, objections, or need information not found online at the  HP Instant Ink Support - Website ?

 

Your faster option

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

 

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

 

OR

 

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.