I am enrolled in HP Instant Ink. Printer says I am not and will not Print

[RobCollett]

I was attempting to make printer wireless, and pushed Factory Reset by mistake.  I set up Network, but got a message on touch screen telling me that Cartridges no longer work until Printer is enrolled in Instant Ink.  BUT, on my Instant Ink Account Page it says that I AM enrolled {as I already knew, because I pay my Monthly Fee} !}   But Instant Ink could not contact Printer.   I now am connected by USB cable, but STILL cannot print,

Blue light is on and steady, and Touch Screen tells me that Printer is connected  to the same Network as my ASUS PC, but still cannot be discovered..

What can I do ?  Is it possible to get the printer working via the USB cable ?

Please Help !

[Raj_05]

Hi @RobCollett,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your printer is stating that you are not enrolled in HP Instant Ink, it's possible that there may be an issue with your subscription or account. Here are a few steps you can take to try and resolve the issue.

• Check your account status: Log in to your HP Instant Ink account and make sure your subscription is active and that your printer is listed as one of your enrolled printers. If your subscription has expired or if your printer is not listed, you may need to re-enroll your printer.
• Check your printer's connectivity: Make sure your printer is properly connected to your network and that it has an active internet connection. If your printer is not connected to the internet, it may not be able to communicate with the HP Instant Ink service.
• Restart your printer: Try restarting your printer to see if it resolves the issue. Turn off the printer and unplug it from the power source for a few minutes, then plug it back in and turn it on.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support