I am getting cartridge communication error in my HP DeskJet GT 5821 printer. Please help.

[ptg25]

A week ago my printer was working fine. Suddenly, I started seeing cartridge light blinking and tri-color cartridge in display blinking. Upon inspection and searching the web, I used the button combination (power + 4x cancel + color copy) to find out the error: Pen in left chute has error (22).

Why is this happening? How do I resolve this issue?

Additionally, I forgot my EWS password and now unable to connect to it. Please tell me how to reset the password. I've tried everything I found on the web.

[Sneha_01]

HI @ptg25,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're facing a couple of issues with your HP DeskJet GT 5821 printer: a cartridge communication error and trouble accessing the Embedded Web Server (EWS) due to a forgotten password. Here's how you can address both issues:

Resolving the Cartridge Communication Error

The error code "Pen in left chute has error (22)" typically indicates a problem with the printhead or cartridge area. Here are steps to troubleshoot and potentially resolve this issue:

1. Turn Off and Restart the Printer

• Turn off the printer using the power button.
• Unplug the power cord from the wall outlet and wait for about 60 seconds.
• Plug the power cord back in and turn on the printer.
• Check if the error persists.

2. Inspect and Reseat the Cartridges

• Open the cartridge access door.
• Remove the ink cartridges carefully.
• Check for any protective tape or packaging material on the cartridges and remove it.
• Reinstall the cartridges, making sure they are properly seated and clicked into place.

3. Clean the Cartridge Contacts

• Look at the metal contacts on the cartridges and inside the printer where the cartridges make contact.
• Use a soft, lint-free cloth slightly moistened with distilled water to clean the contacts. Be careful not to touch the ink nozzles.
• Allow the contacts to dry completely before reinstalling the cartridges.

4. Check for Obstructions

• Check the printer’s interior for any paper or debris that might be obstructing the cartridge area.
• Clear any obstructions you find.

5. Perform a Hard Reset

• Turn off the printer and unplug it.
• Wait for 60 seconds, then plug it back in and turn it on.

6. Update Printer Firmware

• Visit the HP website or use the HP Smart app to check for and install any firmware updates.:
• Follow the instructions to complete the firmware update.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support