I am getting prompt stating ink cartridge not installed correctly but it is

[oavilac21]

I changed the cartridge and im getting message that it is not installed correctly.  It is, as I have removed and installed again.  Need to print but not letting me

[Nal_NR]

Hi @oavilac21,

Welcome to the HP Support Community. 

I'd like to help!

Have you tried checking with a different ink cartridge?

As you mentioned you are getting cartridges installed incorrectly error on your printer.

Try the steps recommended below.

The printer might display an error if the ink cartridges are not correctly installed. Remove the ink cartridges, check them for any plastic tape, reinstall the ink cartridges, and then try to print again.

  note:

HP cannot guarantee the quality of remanufactured or refilled ink cartridges. Use genuine HP ink cartridges for good print quality.

If the printer is off, press the Power button to turn on the printer.

Open the exterior door.

Figure : Open the exterior door

1. 

Open the ink cartridge access door.

The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.

Figure : Open the ink cartridge access door

1. 

Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

Figure : Remove the ink cartridge

1. 

  caution:

Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

Remove any protective tape that still might be on the nozzles.

  caution:

Do not try to remove the copper electrical strip.

Figure : Remove the plastic tape

1. 

Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the ink cartridge is inserted in the correct slot.

The tri-color ink cartridge () goes in the slot on the left.

The black ink cartridge () goes in the slot on the right.

Push the ink cartridge forward into its slot until it snaps into place.

Repeat these steps to replace the other ink cartridge, if necessary.

Close the ink cartridge access door.

Figure : Close the ink cartridge access door

1. 

Close the exterior door.

Figure : Close the exterior door

1. 

You may also refer to this document.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!