I am out of black ink and it does not show any being shipped.

[Brett99--_]

When I print the page comes out blank. So I changed the color cartridge, that said it was low. Then I did a test page and it only prints in teal color. The black ink cartridge shows that it is low, but it does not say to change it. Plus Instant ink  has not sent a new black cartridge to me. How do I get them to send me a me black cartridge. 

[Garp_senchau]

@Brett99--_, Welcome to HP Support Community.   

Thank you for posting your query, I will be glad to help you.

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well: Private Messages - HP Support Community

To locate your account, please provide

Your registered email address

Your Instant Ink account ID

Serial number of your printer enrolled in instant ink

Confirm your address,

Take care and have a great day ahead!

Best Regards,