I am trying to pause my Instant Ink subscription and cannot find place on the dashboard to do it.

[Ross1946]

I am trying to pause the instant Ink subscription for six months and cannot find the place in the dashboard on my Android tablet to do that. Help?

[Ross1946]

My printer is not connected, or even plugged in. The PIN is of no use without that. If there is no other way, I will cancel my subscription. I will not pay for ink I cannot now use.

[A_Gayathri · Accepted solution]

Hi @Ross1946,

Welcome to the HP Support Community

I understand you are facing an issue with your Instant Ink Account. Not to worry I will help you to get a resolution to resolve the issue.

You may also refer to this document: HP Instant Ink - Manage your account

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[Ross1946]

Currently unable to signin to my Home Instant Ink account. Will try again later.

[A_Gayathri]

HI @Ross1946 ,

Thank you for your response. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

[njp030652]

I paused my ink May 27 - October 27. I was billed today. Why?  Out of frustration with chat and virtual assistant I cancelled all together. I really wanted to pause. Why wasn’t it honored?