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‎01-11-2023 07:09 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

Hi I bought 902Xl ink from Office Depot (their brand) and it says non-hp blocked

Category:
1 person had the same question
1 REPLY 1

‎01-28-2023 04:19 AM

HP Recommended

Hi @Sharon0531,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
 

I see that you are facing cartridge issues with your HP OfficeJet Pro 6978 All-In-One Printer.

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it is not working. Try a different cartridge supplier and check if that works.
 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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